CASE
Flemish Energy Agency
Solution for contact management
Earlier this year, the Flemish Energy Agency (VEA) issued a tender for a contact management software solution. Thanks to our years of experience in contact center solutions, XQTING won the assignment. And that makes us very proud.

The VEA, an agency of the Flemish Government - Environment area, is responsible for the implementation of a sustainable energy policy, by stimulating a.o. rational energy use and environmentally friendly energy production. Because the range of tasks of VEA continues to expand and as more and more citizens and companies come into contact with the Flemish energy policy measures, an inquiry was issued to implement a software application that contributes to a smoother, continuous service.

XQTING based its solution on the novomind iAGENT software from the Hamburg-based novomind. This German company is active in e-commerce (web shops) and customer service solutions. Their iAGENT ensures optimal management of multichannel contacts (mail, chat, chatbots, video chat, Facebook Messenger, WhatsApp, ...).